12 June 2014
During a routine inspection
A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?
Below is a summary of what we found.
If you want to see the evidence that supports our summary please read the full report.
Is the service safe?
The provider had an effective system in place to report and investigate safeguarding concerns. People were being cared for in an environment that was safe.
Is the service effective?
Relatives were involved in care plan reviews where people did not have the capacity to understand decisions related to their care and treatment. Care plans were current and reflected people's individual needs and choices. We found that staff did not have up to date training which meant they may not be able to support people effectively.
Is the service caring?
We observed staff treating people with respect and offering them choices. They engaged with people and were familiar with the needs of people they were caring for.
Is the service responsive?
Where people did not have the capacity to understand decisions relating to their care we saw that best interest meetings were held to protect their rights. Advocacy support was provided to people that needed it.
Is the service well-led?
A new manager had recently been appointed at the home. Staff and relatives that we spoke with felt supported and involved in the running of the home.