Glennfield Care Home

Updated 4 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 14 January 2021 and was unannounced.

Updated 4 February 2021

About the service

Glennfield Care Centre provides accommodation, support and care, including nursing care, for up to 88 older people, some of whom have mental health needs. 84 people were living at the service on the day of our inspection.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt safe and were happy living in Glennfield Care Home. People told us they felt safe. There were enough staff to ensure people had their needs met in a timely way. Staff confirmed they received safeguarding training and knew how to report their concerns internally and externally to local safeguarding authorities.

People and relatives told us staff were kind, caring and respectful towards them. Relatives felt welcomed at any time they visited. People were involved in their care and where appropriate their relatives as well.

Staff were supported through regular training, supervision and appraisals to develop further. Their skills and knowledge were regularly reviewed through competency assessments. Staff attended regular staff meetings and felt they had a voice.

Activities to avoid social isolation were actively delivered and encouraged by staff. People told us that the activities were varied and enjoyable.

There were some areas we identified during this inspection where improvements were needed. The registered manager was very responsive and implemented the required actions.

The registered manager carried out regular audits to monitor the service provided and action plans were in place to drive improvement. The provider had a good oversight and checks in place to ensured best practice was followed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 1 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.