The Care Quality Commission
  • Doctor
  • Out of hours GP service

Archived: Rotherham and Barnsley Out of Hours

Overall: Good read more about inspection ratings

Rotherham Community Health Centre, Greasbrough Road, Rotherham, South Yorkshire, S60 1RY (01709) 388281

Provided and run by:
Practice Plus Group Hospitals Limited

All Inspections

22 and 23 March 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Rotherham and Barnsley Out of Hours (OOH) service on 22 and 23 March 2017. Overall, the service is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for recording, reporting and learning from significant events.
  • Risks to patients were assessed and well managed.
  • Patients’ care needs were assessed and delivered in a timely way according to need. The service met the National Quality Requirements.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • There was a system in place that enabled the OOH staff to access patient records, . .
  • The service managed patients’ care and treatment in a timely way.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The service worked proactively with other organisations and providers to develop services that supported alternatives to hospital admission where appropriate and improved the patient experience.
  • The service had good facilities and was well equipped to treat patients and meet their needs. The vehicles used for home visits were clean and well equipped.
  • There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding service:

  • A member of reception staff raised concerns with the GPs that a child was a frequent attender. In response, the service had implemented a frequent attender’s process for children aged under 12 years old. This meant the service collated information about frequent attenders at both the walk in centre and the OOH service and reviewed it to identify any possible safeguarding concerns. The staff brought any concerns to the patient's GP attention or to the local safeguarding board.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

21 May 2013

During a routine inspection

People's needs were assessed and treatment was delivered in line with their individual needs. We spoke with five people who had used the service the evening after our visit to the clinic. They all spoke positively about the service they had received. They told us the doctor called them back promptly. People who had visited the clinic said they had been given an appointment time and they had not had to wait long to be seen. They said the staff were professional, efficient helpful and friendly.

There were effective systems in place to reduce the risk and spread of infection. We saw that people were protected from the risk of infection because appropriate guidance was available and had been followed.

There were effective recruitment and selection processes in place. We saw the provider had made appropriate checks into people's backgrounds to assess potential staffs' suitability. We also saw staff had received a structured induction to the clinic and ongoing training, to make sure they could meet peoples' needs.

The complaints procedure was available to people who used the service. The people we spoke with said they had no complaints about the service they had received that day or in the past. Where concerns had been raised appropriate action had been taken to investigate and address any issues identified.

24 November 2011

During a routine inspection

People we spoke with were positive about their experiences of using Care UK Clinical Services at Rotherham Community Health Centre. They told us that they found the staff to be friendly and helpful, and that they felt their confidentiality was respected. One person told us that they thought the service they had received was 'marvellous', another person told us that they were pleased with the waiting times. We spoke with one person who praised the service they had received from one of the GPs within the practice.

We observed that people were treated with courtesy and respect whilst they were waiting for treatment. We observed that staff demonstrated a good understanding of their role, to ensure people that used the service received safe and appropriate care that met their needs