The Care Quality Commission
  • Care Home
  • Care home

Archived: Welcome House - 72 Milton Road

72 Milton Road, Gillingham, Kent, ME7 5LW (01634) 574644

Provided and run by:
Toqeer Aslam

Important: This service is now registered at a different address - see new profile

All Inspections

7 October 2013

During a routine inspection

There were two people living in the home. We spoke with one of the people who lived at 72 Milton Road who told us they were happy living there. We saw that they were comfortable with the manager and staff who were supporting them. The atmosphere in the home was calm and relaxed.

People were treated with respect and their privacy and dignity was upheld.

People received support that was well planned and sensitively delivered.

People received the medicines they needed, when they needed it.

Robust recruitment and selection procedures ensured that people were supported by suitable staff.

Effective quality assurance procedures ensured that people were provided with a good service.

Overall we found that this service was safe, effective, caring, responsive and well-led and had achieved compliance.

11 October 2012

During a routine inspection

There were two people living in the home at the time of our visit. People lived semi independent lives with staff support during the day. They told us they enjoyed being independent and received all the support they needed. People said, 'The staff are very good, I like it here.' 'I enjoy the meals, I like being semi independent.'

The service made sure people were able to make their own decisions about their care and treatment. We found that the care and support that people received was well planned and sensitively delivered. People were supported to eat a balanced and healthy diet, they were given choice and had their preferences taken into account. The home was clean throughout. Staff were given appropriate professional development to enable them to understand people's needs and provide appropriate care and support.