The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Rotherham Diagnostic Unit Community Health Centre

Rotherham Community Health Centre, Greasbrough Road, Rotherham, South Yorkshire, S60 1RY (01709) 388281

Provided and run by:
Practice Plus Group Hospitals Limited

All Inspections

21 May 2013

During a routine inspection

People's needs were assessed and treatment was delivered in line with their individual needs. The people we spoke with commented positively about the service they had received. One person told us it was very easy to make an appointment and waiting times were minimal. They added, 'It's an excellent service here.'

There were effective systems in place to reduce the risk and spread of infection. We saw that people were protected from the risk of infection because appropriate guidance was available and had been followed. People we spoke with told us they felt the clinic was clean.

There were effective recruitment and selection processes in place. We saw the provider had made appropriate checks into people's backgrounds to assess potential staffs' suitability. We also saw staff had received a structured induction to the clinic and ongoing training to make sure they could meet peoples' needs.

The complaints procedure was available to people who used the service. The people we spoke with said they had no complaints about the service they had received that day or in the past. Where concerns had been raised appropriate action had been taken to investigate and address any issues identified.

24 November 2011

During a routine inspection

People we spoke with were positive about their experiences of using Care UK Clinical Services at Rotherham Community Health Centre. They told us that they found the staff to be friendly and helpful, and that they felt their confidentiality was respected. One person told us that they thought the service they had received was 'marvellous', another person told us that they were pleased with the waiting times. We spoke with one person who praised the service they had received from one of the GPs within the practice.

We observed that people were treated with courtesy and respect whilst they were waiting for treatment. We observed that staff demonstrated a good understanding of their role, to ensure people that used the service received safe and appropriate care that met their needs