Sherwood Court

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Assessment: 6 and 7 February 2025. We conducted an assessment to check the service was still compliant with the legal regulations. The service is a nursing home providing support to older people and people who may be living with dementia. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

People's experience of this service

We spoke to several people and their relatives during the assessment. Many of the people we talked to spoke very highly of the home. A relative said, “The environment of the home is great. It is warm and friendly and the staff keep [my relative] safe.” Another person said, “The care is excellent. What more can I say. My [relative] has all of their care needs met.” A further person told us, “The care at the home is 100%. The staff are kind and compassionate. My [relative’s] personal hygiene is always well maintained. I visit at all hours because of my job so I see things at all times.”