Aesthetics Lab Ltd

Updated 14 June 2023

Background to Aesthetics Lab Ltd

Aesthetics Lab Ltd is a private, central London based, cosmetic clinic providing consultation, examination and treatments in aesthetic medicine; and treatment of skin diseases and disorders. We noted that only two of the clinic’s procedures fall within scope of CQC regulated activities: Botulinum toxin injections (to alleviate tooth grinding) and thread lifting (whereby temporary sutures are used to produce a subtle but visible "lift" in the skin). These procedures are undertaken by a registered dentist and two registered nurses. An Operations Manager provides governance and administrative support, assisted by a team of reception and administrative staff.

The service is offered to private patients aged 18 and over and is open Monday and Friday 9am-7pm, Tuesday, Wednesday & Thursday 9am-8pm, Saturday 9am-6pm Sunday 10am-6pm.

Aesthetics Lab Ltd is registered with the Care Quality Commission to carry out the regulated activities of Treatment of disease, disorder or injury and Diagnostic and screening procedures.

Updated 14 June 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Aesthetics Lab Ltd is a cosmetic clinic based in Camden, inner north London and offers consultation and clinical assessments using a range of diagnostic equipment.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Aesthetics Lab Ltd provides a range of non-surgical cosmetic interventions, for example dermal fillers, skin peels and facials which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The service has a Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We conducted an announced comprehensive inspection at Aesthetics Lab Ltd on 20 March 2023 as part of our inspection programme.

Our key findings were:

• People had comprehensive assessments of their needs, which included consideration of clinical needs, mental health, physical health and wellbeing.
• There were clearly defined and embedded systems and processes to keep patients safe and safeguarded from abuse.
• The service was tailored to meet patients’ needs and delivered in a way to ensure flexibility, choice and continuity of care.
• We saw evidence of quality improvement activity. For example, internal audits of patient registration forms were used to drive improvements in record keeping.

The areas where the provider should make improvements are:

• Take action to introduce a protocol for sharing treatment and medicines prescribed with patients’ NHS GPs.
• Take action to formalise current arrangements governing the provider’s use of an adjacent dental practice’s defibrillator.
• Take action to continue to monitor and review internal patient record auditing arrangements.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Healthcare