Wimbledon Beaumont

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider was responsive to people’s complaints and people knew how to raise concerns if they had any. People’s views were gathered through a range of forums including residents’ meetings and surveys and the provider acted on these.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People felt listened to. People told us they had the time and opportunity to speak with staff and each other and were involved in shaping how the service was provided. Relatives told us that they too felt listened to. One relative said “I feel heard which makes me comfortable leaving my [family member] here.” The provider had a complaints policy and people and their relatives knew how to report any concerns they had.

The provider gathered people’s views in a range of ways. These included surveys, residents’ meetings, residents’ days and keyworking. The provider acted on this information to improve people’s care and support.

The management and staff gathered feedback from people and used to gauge people’s satisfaction and in the planning of service delivery.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.