11 December 2012
During a routine inspection
People told us that the communication had been very good at the agency. They were kept informed about who would be visiting and were updated when this changed. The staff were punctual and they were contacted if for any reason the care worker would be late.
People said that if they had said anything about changing times or had made a suggestion for example then the agency had responded immediately.
We found the staff had been trained and had the skills and knowledge to provide care to people with differing needs. They had systems in place to monitor the quality and safety of the care and support they provided