Archived: Harbour Recovery Centre

Is the service safe?

The provider conducted regular audits to ensure the safety of the premises and the equipment used. Staff had all had training in managing challenging behaviour and care planning. There were appropriate checks completed on all staff before they were employed. All staff received a comprehensive induction before they commenced work with people who used the service.

Is the service caring?

People were supported by professional and attentive staff. We saw care workers showed patience and gave encouragement when supporting people. People's preferences and interests had been recorded and care and support had been provided in accordance with people's wishes.

Is the service effective?

People's health and care needs were assessed with the person; they had been involved where possible in writing their plans of care and in choosing their recovery plan. People confirmed they were made welcome, able to see their key workers in private if they wished and that the service was flexible.

Is the service responsive?

People enjoyed a range of activities inside the home. The home encouraged activities and we saw many activities happening during the inspection, both collectively and on a one to one basis with individuals. People had open access to support workers and programmes were modified where people who used the service reported challenges.

Is the service well led?

The provider had systems in place which ensured the service was responsive to change. There was evidence the service was modified when appropriate. Staff we spoke with were complimentary when asked about management. In one case we saw the manager had consulted with staff and changed the format of individualised key work sessions when an issue had arisen.

We reviewed the care records of people who used the service which contained information about the support the person felt they needed in relation to their substance misuse and any wider support needs.

The provider had taken appropriate steps to identify and prevent abuse from occurring. We saw there were sufficient numbers of suitably trained staff to support the health and welfare needs of people who used the service.

There were systems in place to deal with comments and complaints effectively.