18 March 2013
During a routine inspection
We spoke to five people who use the service and/or their representatives by telephone. The feedback we received about people's care and support was positive. One person told us 'I am more than happy with the service I receive and have a very good relationship with my carers'. Another person told us 'The carers are a credit to the firm, they are super'.
People who use the service told us that they knew who to speak with if they had a concern or complaint. They said they had been given information about complaints and who to contact, which is kept within their care plan record in their homes.
During our inspection we spoke to five members of staff. Staff told us that they felt well supported in their roles when out in the community and daily communication with the office was good and effective. Staff members informed us that the training programme was good and they regularly ensured that all training was up to date and appropriate to individual's needs.