- Homecare service
Archived: Westminster Homecare Limited (Havering/Barking & Dagenham)
All Inspections
21 January 2014
During a routine inspection
People told us they were treated with respect and dignity. They told us care workers gave people options and choices and addressed them in an appropriate manner. One person said, 'I've got no complaints. I've got excellent carers.'
People's care was discussed with them regularly. However we found some care plans had not been reviewed within the last year. There were suitable arrangements in place to ensure people using the service were safeguarded against the risks of abuse.
There were enough qualified, skilled and experienced staff to meet people's needs. Staff received appropriate professional development. They were able to obtain further qualifications relevant to their job. Staff were supported in their work through supervision meetings, annual appraisals and team meetings.
There were quality monitoring processes in place. People were asked for their opinion of the service through telephone spot checks, reviews and a yearly survey. People understood how to complain and any complaints were addressed appropriately.
17 July 2012
During a themed inspection looking at Domiciliary Care Services
We used telephone interviews and home visits to people who use the service and to their main carers, a relative or friends to gain their views about the service.
We visited four people in their own homes on 17 July 2012. The people we visited in their own homes were able to communicate clearly and express their views about the care they received. An Expert by Experience carried out telephone interviews with 12 people and their relatives using the service.
People who used the service and their relatives told us that the staff spoke to them in a polite and respectful manner and called people by their preferred name. One person told us when we asked about their care worker 'she is like one of the family' and they had 'no problems with the company.'
People said that their privacy and dignity were respected by staff. One person told us the way their was privacy respected was satisfactory.