Archived: Oaklands Road

Updated 22 December 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 15 November 2016. It was unannounced and conducted by a single inspector.

Prior to the inspection, we looked at all the information we held on the service including the last inspection report, notifications of significant events and safeguarding. Notifications are for certain changes, events and incidents affecting the service or the people who use it that providers are required to notify us about. We also contacted the local authority’s Commissioning Team and Safeguarding Team.

During the inspection, we spoke with all three people who used the service and four staff members including the registered manager. Following the inspection, we received feedback from two relatives.

We looked at the care plans for three people who used the service. We also saw files for four staff which included recruitment records, supervisions, appraisals and training records.

We looked at medicines management for people who used the service. Additionally we looked at the environment, maintenance, servicing checks and audits.

Updated 22 December 2016

The inspection took place on 15 November 2016 and was unannounced. The previous inspection took place on 6 June 2014 at which time four of the five assessed standards were being met. However, it was found that the provider did not operate effective systems to regularly assess and monitor the quality of the service and to identify, assess and manage risks relating to the health, welfare and the safety of people. During the 15 November 2016 inspection, we saw the service had improved how they monitored the quality of service delivery regarding people’s health, welfare and their safety.

82 Oaklands Road is a supported living service that provides care to three people with a learning disability. The provider is Certitude, which has a number of supported living homes in London providing support for people with learning disabilities, autism and mental health needs. At the time of our inspection there were three people living at the service. All three people had lived at the service for over ten years.

The registered manager had been in their role since 2013 and had recently returned from extended leave. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We saw there were procedures in place to safeguard people, staff knew how to respond if they suspected abuse, there were enough staff to support people using the service and risk assessments minimised harm to people using the service.

There were a number of service checks carried out to ensure the environment was safe. Medicines were administered and stored safely.

Supervisions and appraisals were up to date to develop staff members’ skills to enable them to carry out their duties effectively.

People were supported to have enough to eat and drink and were able to have food and drinks when they wanted to.

People had access health care services and the service worked with other community based agencies.

We observed staff were kind, people’s dignity and privacy was respected and staff were aware of of people’s individual needs and preferences.

An appropriate complaints procedure was available

The service had systems in place to monitor how effectively the service was run to ensure people’s needs were being met.

Relatives and staff indicated they could speak to the registered manager about concerns.