27 September 2013
During a routine inspection
People told us they were happy with the care and support they received. Staff interactions we observed were positive, caring and professional. Staff had a good understanding of people’s needs and how best to support them. A relative told us “I think the service is great, they have been absolutely brilliant”.
One person told us the staff had supported them with their holiday arrangements.
We saw that people were involved in making decisions about the care and treatment they received.
The provider had in place appropriate arrangements for medicines management.
Staff received training and support to make sure they were competent and skilled to care for people.
The provider had systems in place to monitor the quality of services provided.