About the service Ashley House Care Home is a residential nursing home providing personal and nursing care to up to 44 people. The service provides support to older people and people living with a diagnosis of dementia or age-related frailty. At the time of our inspection there were 37 people using the service.
People’s experience of using this service and what we found
People and their relatives told us the service was safe and staff responded to their needs safely. There were enough staff deployed to meet people’s needs. Staff told us they had the skills, time and support they needed to meet people’s needs.
Staff had received training in recognising safeguarding and knew the actions to take to protect people from harm. Nursing staff engaged with healthcare professionals frequently to ensure people received timely care and support appropriate to their needs.
The provider had infection control procedures in place to protect people and prevent the spread of infection. Staff accessed personal protective equipment (PPE) and acted in accordance with government guidance. People’s visitors could visit in accordance with current guidance.
People's needs and choices were assessed, and their care was reviewed regularly. Care records identified people's individual risks and how these should be managed to reduce the risk of harm.
We observed positive interactions between people and staff throughout our inspection. Incidents and accidents were reviewed to reduce the risk of a reoccurrence. Complaints were responded to appropriately and opportunity was made to identify and make improvements.
People and their relatives spoke positively about the management and the caring culture of staff. The registered manager was supported by the provider.
Staff supported people in the least restrictive way possible and in their best interests. Where people were living under Deprivation of Liberty Safeguards; staff understood the support they required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 2 April 2019)
Why we inspected
This was a focused inspection based on the rating of the service. This inspection was prompted by a review of the information we held about this service. This report only covers our findings in relation to the safe and well led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ashley House Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.