Longevity Care - Main Office

Longevity Care – Main Office is a domiciliary care service providing personal care to people in their own homes. The service provides personal care to people living in their own houses or flats who required support due to needs relating to their age or living with a physical disability. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 21 people using the service with 12 people receiving support with personal care.

People’s experience of using this service and what we found

People were protected from the risk of harm and abuse. Staff understood the different types of abuse and told us how they would recognise these, report them and keep people safe.

Risks to people had been assessed and identified. Information for staff to minimise these occurring was available and guidance sheets on different health conditions available so staff could understand the impact these may have on peoples support needs.

Medicines were managed safely, and the provider had systems in place to learn from any incidents or accidents which had occurred.

Staff were recruited safely, and feedback was positive with people telling us staff were on time and assisted them with the tasks they required. People and their relatives told us they had not experienced missed or late care visits and the care being provided was consistent.

Staff used personal protective equipment (PPE) appropriately when they undertook care visits, and the provider told us they had sufficient supplies for staff to use.

People and their relatives described the staff as caring, kind, and supportive. People were supported to maintain and increase their independence and were treated with dignity and respect.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff completed a range of training modules and shadowed experienced staff when starting with the service and people and their relatives said they felt staff knew what they were doing and supported them well. Staff told us the provider was always available for support.

Feedback on the service was positive from people and relatives we spoke with who knew who the provider was and how to contact them if needed.

Care records showed staff worked with external agencies, such as healthcare professionals, to achieve positive outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk