- Care home
Forster House
Report from 16 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 4 June 2024 to 20 June 2024. This assessment was in response to CQC receiving information of concern. We found there was a concern around how health was managed, and health and safety was monitored. The service involved people in decisions about their care and where required included relatives and other health professionals. The governance systems in place were not always taking place as agreed in policies and procedures. This did leave concern around the safeguarding of finances and medication.
People's experience of this service
At the time of assessment people and relatives were positive around the care they received. At the time of our assessment 1 person was living at the service. We asked whether they enjoyed living at Forster Street, and they put their thumbs up and replied, ‘yes’. Relatives told us ‘It’s early days but so far so good’. However, not all relatives and health professionals, who had supported a service user at Forster Street, were positive around the care people had received. Concerns were raised and reported to the Care Quality Commission around health and wellbeing. This resulted in 1 service user moving to alternative accommodation.