- Care home
Archived: Avenues South East - 1 Emily Jackson
All Inspections
29 April 2013
During a routine inspection
We reviewed that care plans for three people and saw that wherever possible consent was sought from the person who used the service. We also saw that relatives and other people involved in the care of the person were included in decisions relating to the individual's care where people had no or limited capacity to give consent.
We saw that the service had taken steps to provide care in an environment that is suitable designed and adequately maintained. One relative told us the environment "is absolutely splendid".
We observed that there were sufficient staff throughout our visit to assist people when they needed support. Staff had the appropriate skills, qualifications and experience to meet peoples' needs. One relative we spoke with said "All the staff are excellent".
However we found concerns that accurate and appropriate records had not been maintained and kept safe in order to protect people from the risks of unsafe or inappropriate care and treatment.
15 November 2012
During a routine inspection
One person we spoke with indicated that they liked living in the home and the staff who cared for them. We arranged to speak with some relatives over the telephone. They told us that they were happy with the care and support provided by the service. Comments included 'The service is brilliant, very friendly, we would not want our relative to go anywhere else'. We found that relatives and people who used the service had been involved in their care.
We also gathered evidence of people's experiences of the service by reviewing feedback questionnaires completed in 2012 by professionals, people using the service and their representatives. We found that people had recorded that they were happy with the service.