The Care Quality Commission

Archived: Midland Heart Limited - 10 Southbank Close

10 Southbank Close, Hereford, Herefordshire, HR1 2TQ (01432) 268258

Provided and run by:
Midland Heart Limited

All Inspections

30 August 2012

During a routine inspection

When we visited 10 Southbank Close unannounced we met the three people who lived there. We spent five hours in the home and saw how people spent their time and how the care workers engaged with them. One person who lived at the home was able to tell us a little about their experiences there. We looked around the home and saw some care and staffing records. Over the day we met three of the care workers and the registered manager and spoke to the relative of one person on the telephone. We saw that the care staff knew people and their methods of communication well.

The house was clean and homely and people had the equipment they needed. One person was keen to show us their bedroom which they had been involved in choosing how to fit out and decorate. The people who lived in the home were well presented and seemed relaxed and comfortable in their home.

People were supported by a registered manager and a small team of care staff who knew them well and understood their need. The care records showed people were treated as individuals and their support was given in line with their preferred routines and choices. People's health needs were met and they went into the community regularly and accessed activities they enjoyed. One person's relative told us they had been kept informed about their family member's care and any concerns. They were able to raise any issues and felt their views had always been considered in all important decisions.