Archived: Ridgemoor

Updated 7 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 23 October 2015 and was unannounced.

The Inspection team consisted of one Inspector. Before our visit we reviewed information we held about the provider including statutory notifications and enquiries relating to the service. Statutory notifications include information about important events which the provider is required to send us by law.

As part of our planning for the inspection we asked the local authority and health watch to share any information they had about the care provided by Ridgemoor. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We observed staff supporting people throughout the two bungalows. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with three people using the service, four relatives, one advocate, four staff members, the team leader and the registered manager. We looked at care plans for two people, risk assessments, medication records and quality checks completed by the registered manager.

Updated 7 January 2016

The inspection took place on 23 October 2015 and was unannounced.

Ridgemoor Road is a care home for people with learning disabilities providing accommodation and personal care for up to eight adults. Care was provided in two bungalows separated by a small parking area and connected by a path.

There was a registered manager in place at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons”. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People were protected from danger, harm and abuse because staff had received training and were able to identify and report any concerns. Systems were in place for the safe administration of medication. Risks were appropriately assessed and managed. Staffing levels were based on the needs of people and were being reviewed at the time of our inspection.

People were involved in planning their own care and staff understood how to support them. Staff treated people with kindness and compassion and spoke in a way that demonstrated respect.

People were supported to make their own choices about their home, care and support. When people were assessed as not having the capacity to make certain decisions about their care staff ensured that decisions were made in their best interests to protect their human rights. People took part in hobbies and interests in and outside of the bungalows and were able to pursue individual interests. People were supported to access appropriate healthcare and were supported to eat and drink sufficient amounts to maintain wellbeing.

People and families were encouraged to give their opinions about the care that they or their relatives receive. The registered manager and staff had an open, honest and positive culture. Staff were supported by the registered manager and team leader and received regular one-to-one support. Staff had access to training and time is allocated for staff to update their skills. Systems were in place to monitor the quality of the care provided and improvements were made when necessary.