Our current view of the service
Updated
3 April 2024
Lampton House is a care home registered to provide accommodation, personal care and support to older people. The service can provide care and support to up to 30 people.
Date of assessment 17 April to 7 May 2024. Lampton House is a care home registered to provide accommodation, personal care and support to older people. The service can provide care and support to up to 30 people.
In this assessment, we looked at all the quality statements in the safe and well led key questions. At the last inspection, the service was rated requires improvement. At that time, we found governance systems did not always identify shortfalls or adequately monitor standards. At this assessment we found improvements had been made and the provider was no longer in breach of regulations. For this assessment, the service has received a rating of good for all quality statements assessed. The ratings for the quality statements we did not assess remain unchanged. This means the overall rating for the service has changed to good.
People's experience of the service
Updated
3 April 2024
We received positive feedback from people who lived at the service, their relatives, and staff. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
People told us they felt safe living at the service. They were comfortable around staff and felt staff were caring and competent in their roles. People told us there were enough staff available and they knew them well. People also knew the managers and felt able to raise any concerns if they needed to. People and relatives were encouraged to give feedback about their experience of the service.
People were supported to make choices and decisions, and relatives were involved in their family member’s care as necessary. We saw staff listening to people, offering choice and giving them time to respond. People had access to activities, the local community and contact with people who were important to them.