The people we spoke with said that they are well supported by the staff at the home and they said they receive the care and attention they need. They said they pursue their own interests and hobbies and take part in activities or outings arranged by staff if they want to. Some comments made by the people using the service were:"The staff are good to me. I'm happy here."
"It's a nice service and the staff are great."
"I feel very well supported. The staff really encourage me."
"Staff listen and they are there for you if you need them."
As part of this review of compliance we asked Liverpool City Council and LINKs for their views about the service provided. LINKs provided no information for this compliance review.
Liverpool City Council had just completed a visit to the home on 10th November 2011 and at the time of writing this report their full findings were not available. We spoke to one of the officers who had carried out the visit. They said it was a very focused visit looking at records around staff training, recruitment and care plan reviews. They reported that no concerns arose from this visit.
LINKs are networks of individuals and organisations that have an interest in improving
health and social care services. They are independent of the council, NHS and other
service providers. LINks aim to involve local people in the planning and delivery of
services.