15 October 2013
During a routine inspection
Referrers were surveyed annually so that they could provide feedback about the service provided. Their concerns and suggestions were followed up. There was a process to review, investigate and respond to complaints.
During our inspection we observed that workflow was well organised. The laboratory service was registered and accredited with relevant bodies. Required standards were adhered to and this included the processes for infection prevention and control.
There were sufficient suitably qualified and experienced staff to manage and undertake tests. Specialist advice and support was available to the referring doctors.