5 November 2020
During an inspection looking at part of the service
Pathfinders is a care home providing personal and nursing care. The service specialises in supporting people with complex health and social care needs. The service can support up to 78 people. At the time of the inspection, 64 people were using the service and living across six different units.
We found the following examples of good practice.
¿Regular newsletter bulletins were sent to relatives and family members to keep them up to date and informed about any changes to the service.
¿ At the time of the inspection the home was following the current government guidance in relation to infection prevention and control. There were no relatives visiting people at the home. The provider ensured that people using the service could maintain links with family members and friends. They were able to communicate with their relatives using video calls and telephone calls. People who were at the end of their lives could still have relatives visit them
¿ The service had reviewed their Personal Protective Equipment (PPE) policy and implemented enhanced PPE measures to reduce the risk of infection spread. Staff had received appropriate training and updates about COIVD-19. Staff were trained on to safely put on and take off their PPE and were observed wearing appropriate PPE.
¿ The service used a range of observation tools to ensure people’s health was maintained. Where concerns were noticed, the provider liaised with GP to ensure appropriate treatment and medicines were prescribed.
¿ Systems for cleaning communal areas and people’s bedrooms were effective. The service looked clean throughout. The provider introduced enhanced cleaning and decontaminations methods. The service was using outside company to professionally launder linen and towels.
Further information is in the detailed findings below.