16 April 2013
During a routine inspection
'All the staff here treat me properly, they are polite and considerate and I am very happy with them.'
'I have no complaints about the way I have been treated. I am able to make choices and decisions myself and all the staff respect me.'
'The care I have had is second to none. My health has really improved since I came here. If you are ill they get the doctor out to you quickly.'
'I have nothing but praise about how my [relative] has been cared for here. If there is any change the staff keep me informed about what is happening and seek my views too.'
'The care here is the best I have seen, and I have visited a lot of these places [care homes] over the years.'
We found that people were being cared for in a suitable environment by adequate numbers of appropriately trained staff. The provider was making suitable checks to monitor the quality and safety of the services provided