Archived: Hillside
All Inspections
18 September 2012
During a routine inspection
People said they were involved in meetings to plan their care and support and made choices about things in their everyday lives. One person said 'I choose my dinner' and another person said 'I go to bed when I want'. Three people that used the service told us that they liked the meals. One person said, 'I can have whatever I want, but the staff help me to make healthy choices'.
One person told us 'I am encouraged to be independent, but the staff are there to help me if I need them'. Another person commented 'They give me just the right amount of help I need'. People told us that the staff helped them with their personal care in private. One person said 'My privacy is always respected'.
16 December 2011
During an inspection in response to concerns
Some of the people who use services had special communication needs and expressed themselves using a combination of single words, sounds and gestures.
People at both properties said or showed us that staff treated them with respect, listened to them and provided them with the assistance they needed.
22 June 2011
During an inspection looking at part of the service
One person said 'I like it here, I go out to the pub and to the day centre'.
Another person said' I am going on holiday to Dover soon .'
One person who uses a wheelchair said ' Staff are kind but busy, if I use my buzzer staff always come but sometimes it takes a long time. I like to have a shower and I can have one when I like.'
Anther person said' I stay up as long as I like and I can have drinks and snacks when I like '
One told us that they liked going out and liked to go shopping with staff.