Grove Lodge Care Home

Updated 9 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Grove Lodge Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Grove Lodge Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included any information of concern and notifications the service is required to submit regarding any significant events happening at the service. We sought feedback from the local authority, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan the inspection.

During the inspection

We reviewed staffing levels and walked around the building to ensure it was clean and a safe place for people to live We observed how staff supported people and provided care.

We spoke with 7 people who use the service and 6 members of staff, including the registered manager, deputy manager, care workers and auxiliary staff. We reviewed a range of records including care plans for 2 people. We looked at 3 staff files in relation to recruitment, training and support. A variety of records relating to the management of the service, including policies and procedures were examined.

Updated 9 January 2024

About the service

Grove Lodge Care Home is registered to provide accommodation for up to 19 people who require support with personal care. At the time of our inspection there were 15 people living at the home. Grove Lodge Care Home has 11 single occupancy room and 4 large rooms which could be shared.

People’s experience of using this service and what we found

Risks were assessed but timely action had not always been taken in response to environmental issues identified. The registered manager told us these would be quickly addressed following the inspection. Staff were suitably recruited and there was enough staff who knew people well to provide the support people needed. People were supported to take their medicines as they needed, and people felt safe.

People’s needs were assessed and reviewed regularly. People received the support they needed to eat and drink well, and staff supported them to access any health care services they may need. The environment had been adapted to meet people’s needs. Staff accessed a variety of training and told us they felt well supported in their role. Work was ongoing to ensure staff were fully compliant with all mandatory training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a consistent staff team who knew them well. People told us staff were kind and caring and staff spoked with affection about the people they supported. People were encouraged to make decisions for themselves, their dignity and privacy was respected, choice and independence were promoted.

People were receiving personalised care and told us they had freedom of choice. People’s communication needs were assessed and supported. People were supported to go out and engage in activities and interests as much as possible. People felt able to raise concerns if they had any and were confident these would be quickly addressed.

The management team were visible within the home and people knew who they were. Staff felt well supported by the management team and people spoke highly of the service and how this was run. People, relatives and staff were encouraged to share their views and ideas in a variety of forums and the management team were committed to continually improving the home. The registered manager and deputy were responsive to feedback and took action when needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 09 July 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made a recommendation in relation to the management of risk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.