5 December 2016
During a routine inspection
We rated this service as good because:
- The service employed enough experienced staff to deliver a variety of therapies.
- Patients all spoke highly of the care and treatment they received. They said staff were caring, respectful and treated them with dignity and kindness.
- The service offered patients an appointment within 48 hours of referral, fully assessed patients using recognised assessment tools and risks were managed appropriately.
- Staff fully involved patients in choosing treatment goals.
- Care plans were personalised and recovery focussed.
- Staff offered psychological therapies as recommended by the National Institute for Health and Care Excellence.
- Patients could easily re-engage in treatment after leaving the service if required.
- Appointments were booked at convenient times for patients, did not start late and were not cancelled.
- The service provided a clean, comfortable environment and ensured environmental risks were assessed and managed.
- Staff were sufficiently trained, supervised and supported.
- Staff morale was high and management support was good.
- Patients and staff could provide feedback and the service used this to improve care and treatment.