We carried out a review of the data available to us about Pride Community Healthcare Main Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pride Community Healthcare Main Office, you can give feedback on this service.
Pride Community Healthcare is a domiciliary care agency registered to provide personal care. The service supports people living in their own homes. At the time of our inspection there were 4 people who were being supported with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Systems were in place to ensure safe care and support was provided. There was a small group of staff who supported a small group of people. Staff knew people and their individual care needs well.
People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if any potential abuse was raised. Any risks to people or staff were assessed and responded to. Staff handled prescribed topical creams safely.
Staff had the skills required to meet people’s needs. A suitable training programme including an induction and assessment of competencies was undertaken, to ensure staff had the relevant skills and experience to perform their designated roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and were committed to providing the right care in the best way possible. It was important to them to provide personalised care that met people's needs and preferences. People and relatives told us people's privacy, dignity and independence were always respected and promoted.
The registered manager provided strong and consistent leadership. The culture and ethos was positive with people being the central focus. The welfare of staff was seen as important and promoted. Systems were in place to review and monitor the quality of the service with regular contact and review with people and their relatives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 April 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.