Hawkstone House

Updated 8 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

The service is a residential care home providing accommodation and personal care for up to 10 people. The home has two individual living areas. The cottage is a four bedded unit linked by a corridor to the main house which is six bedded. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced and took place on 14 May 2019 and 22 May 2019.

What we did:

We reviewed information we had received about the service since the last inspection.

We asked the service to complete a Provider Information Return. This is information we require providers to send us at least annually to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this prior to our visit.

We asked for feedback from the local authority and commissioning teams in Bradford.

We spoke with the registered manager, regional manager, deputy manager and four care staff.

We spoke with five service users and two relatives.

We spoke with one social care professional.

We reviewed three people’s care records and other records and audits relating to the management of the service.

Updated 8 June 2019

About the service: Hawkstone House is a residential care home situated in Keighley. The home provides accommodation and personal care for people with learning disabilities and complex needs. At the time of this inspection there were 10 people living at the home.

The care service had been developed and designed in line with the values that underpin Registering the Right Support and other best practise guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary life as any citizen.

People’s experience of using this service:

People’s care needs were assessed, and they received good quality person-centred care from staff who understood their needs well. Staff promoted people’s choice and independence and ensured they had access to a wide range of individualised activities. People were engaged and involved in the day to day running of the home. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible: the policies and systems in the service supported this.

Staff were caring and encouraging of people who lived at the home. They were knowledgeable and received training, supervision and support to carry out their roles effectively. Staff were committed to providing person centred support and fulfilling opportunities for people. We saw staff used a variety of communication styles to ensure people’s wishes were heard and acted upon.

People and their relatives praised the standard of care in the home. People said they felt safe and there were enough staff on duty. People and relatives said staff were kind and caring.

Medicines were managed safely, and people’s health needs were met. The building and grounds were well maintained.

The registered manager provided people with leadership and promoted an open and supportive team culture. Robust systems were in place to assess, monitor and improve the service. People’s views were welcomed on the running of the service. Staff told us there was an inclusive and relaxed atmosphere in the home. One staff member described Hawkstone House as, “Like a family. Everyone helps everybody.”

More information is in the full report.

Rating at last inspection:

At the last inspection on 24 August 2016 the service was rated good.

Why we inspected:

The inspection was part of our scheduled plan of visits.

Follow up:

We will continue to monitor the service to ensure that people receive safe, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report, which is on the CQC website, www.cqc.org.uk