20 December 2022
During an inspection looking at part of the service
Argyle Residential Home is a residential care home providing personal care to up to 28 people. The service provides support to younger adults and older adults, including those with dementia. At the time of our inspection there were 27 people using the service. The home is split over a number of floors, with people’s bedrooms located on each. People have access to communal spaces and a dining area.
People’s experience of using this service and what we found
The providers governance systems did not always ensure effective oversight of the service. Audits were not completed for some key risk areas within the service. Quality assurance checks that were completed did not always identify improvements required to ensure people’s safety.
Some aspects of the environment and equipment used were not always safe. People’s main risks were identified and assessed, but some improvements were required to ensure consistent detail was recorded in relation to specific health needs. Overall medicines were managed safely, but some minor improvements were required to ensure room temperature checks and medicine profiles were in place. There were enough suitably trained staff to meet the needs of people using the service. The home was clean and well maintained, with staff adhering to current COVID-19 guidance. People told us they felt safe and staff understood how to protect people from the risk of abuse.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
A positive culture was promoted within the home. People told us they liked living at Argyle Residential Home. Staff and leaders promoted person centred care, knew people well and respected their equality characteristics. Feedback was actively sought and used to improve people’s experience at the home. There were positive working relationships with a range of different professionals and stakeholders.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 2 December 2017).
Why we inspected
We carried out a focused inspection due to the age of the previous rating.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from good to requires improvement based on the findings of this inspection.
We have found evidence that the provider needs to make improvements. Please see the safe and well-led sections of this full report. We are assured the registered manager has taken action following the inspection to address our concerns.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Argyle Residential Home on our website at www.cqc.org.uk.
Enforcement and Recommendations
We have identified a breach in relation to governance at this inspection.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.