Background to this inspection
Updated
6 February 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 27 January 2021 and was announced.
Updated
6 February 2021
About the service
Red House is a residential care home providing personal care to 46 people aged 65 and over at the time of the inspection. The service can support up to 48 people.
People’s experience of using this service and what we found
People living at Red house were happy and supported by well trained staff. Staff understood their roles clearly and knew what was expected of them. Risks to people were assessed and reviewed on a regular basis. Staff were recruited safely and understood the principles of keeping people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The environment was dementia friendly with accessible gardens. People and their relatives told us they were a wide variety of activities to take part in if they chose this. People were supported to make links in the wider community and were prevented from becoming socially isolated.
Staff were kind and caring towards people living at Red House. People told us the staff were always available to support their needs. Staff had clear knowledge of people’s diverse needs and it was clear that trusting relationships had been formed. People were treated with respect, dignity, and to maintain their independence.
The provider, registered manager and staff had a strong ethos of person-centred care and placed
people's wellbeing at the heart of their work. Quality assurance systems in place, monitored the service effectively and drove improvements when they were needed. Lessons learnt were used as learning opportunities to continuously develop the service.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 18 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.