Tamarix Lodge - Care Home

Updated 21 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 9 November 2020 and was announced.

Updated 21 November 2020

This was an unannounced inspection which took place on the 22 May 2018.

At our last inspection we rated the service good overall. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Tamarix Lodge is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service provides accommodation and personal care for a maximum of 37 older people, some of whom may be living with dementia. It is located in the seaside town of Withernsea, in the East Riding of Yorkshire. At the time of our inspection 34 people were living at the service.

There was a registered manager in post. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems and processes were in place that helped keep people safe from harm and abuse. People told us they felt safe at the service. The registered manager and staff were aware of their responsibilities for ensuring that people were kept safe. Risks were assessed and managed. Staff were recruited safely and there were sufficient staff to meet people’s needs. Medicines were managed safely.

People received an effective service because their needs were met by staff who were trained and supported to do their job. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were observed being kind to people and respecting their dignity and independence. Feedback from people and their relatives was positive.

People's nutritional needs were met by staff who knew people’s needs well. People's health and wellbeing was maintained and provided through a range of health and social care professionals.

People were involved (where possible) in their personalised care plans and reviews. These plans gave staff the information they needed to provide the care and support people needed. Care plans and daily notes were informative and were kept up to date.

People were encouraged to take part in a range of activities that they enjoyed, some were planned and others were the choice of people at that time. This helped reduce the risk of social isolation.

People and their relatives we spoke with told us they were aware of how to make a complaint and were confident they could express any concerns and these would be addressed.

People received a service that was well led because there was a registered manager in post who was approachable and provided good leadership. People and staff were encouraged to share their views about the service being provided. Quality assurance systems were in place to check that the service provided quality care and made improvements where necessary.

Further information is in the detailed findings below.