We carried out a review of the data available to us about Brooklyn Care Homes Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brooklyn Care Homes Limited, you can give feedback on this service.
About the service
Brooklyn Care Home is a residential care home providing personal care to up to six people. The service provides support to five people with a learning disability and/or autism. The home consists of two bungalows with bedrooms, kitchens, living areas and bathrooms.
People's experience of using this service and what we found
Based on our review of safe and well-led the service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff delivered care and support tailored to people's strengths and needs. People's interests, abilities and wishes were at the heart of the service and truly promoted, ensuring people had fulfilling and meaningful everyday lives.
Right Care
Staff were dedicated to people and fully understood how to protect them from poor care, neglect and abuse. Staff completed safeguarding training and recognised and reported abuse. People were empowered by staff, the manager and provider to recognise and report any safeguarding concerns. Staff assessed, identified and mitigated individual risks. People were supported and encouraged to set goals in order to achieve personal change and growth.
Right Culture
People's quality of life was improved by the services dedicated, positive, transparent culture and wish to continually improve. People received support and care from staff who were, kind and caring. People were actively involved in interviewing potential staff. People received quality care, support and treatment because there were enough trained staff to meet each persons' needs and wishes. Staff ensured people were fully involved in planning their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 21 December 2018).
Why we inspected
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The inspection was prompted in part due to concerns received about staffing and management. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe and Well led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Brooklyn Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
At our last comprehensive inspection in January 2016 we rated the service as 'Good.' At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
People were cared for safely, by adequate numbers of staff who had been checked to ensure they were suitable to work at the service. In addition, staff were knowledgeable on how to take action to keep people safe. People were protected from the risks associated with medicine and infections and the provider had taken steps to ensure lessons were learnt when things went wrong.
People received effective care as their needs were assessed and staff had the skills and knowledge to meet people’s needs. People had access to a healthy and varied diet and any equipment needed to meet their needs. Other professionals were involved in people’s care as appropriate and people had access to relevant healthcare services. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
People felt happy with the staff that cared for them and the service was caring. People received personalised and responsive care because they were involved in their care planning. People were asked their views and could make complaints. When appropriate, end of life care planning was discussed and planned for.
The service was well-led, open and transparent and focussed on good outcomes for people. Systems were operated effectively to ensure the quality and safety of services. People were involved in the service and the service worked in partnership with other agencies.
Further information is in the detailed findings below.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who knew how to recognise abuse and how to respond to concerns. Risks in relation to people’s daily life were assessed and planned for to protect them from harm.
People were supported by enough staff to ensure they received care and support when they needed it. Medicines were managed safely and people received their medicines as prescribed.
People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. People were supported to make decisions and staff knew how to act if people did not have the capacity to make decisions.
People were supported to maintain their nutrition and staff were monitoring and responding to people’s health conditions.
People lived in a service where staff listened to them. People’s emotional needs were recognised and responded to by a staff team who cared about the individual they were supporting. People were supported to enjoy a social life.
People were involved in giving their views on how the service was run and there were systems in place to monitor and improve the quality of the service provided.
We found people were respected and involved in making decisions about their care and support and received care and support that met their needs. A person who used the service told us, 'I feel involved and respected.' The person also told us, 'The staff here are fantastic, they help us all. Sometimes I help them.'
We found people who used the service were kept safe and protected from harm. Staff knew how to respond to any allegation of abuse. We asked a person if they felt safe in the home and they replied, 'I feel safe here. This is a private area with gates on the drive. The staff have given me more confidence. They have helped me face my fears. I used to be scared of main roads.'
We found the provider employed people of good character who were suitable to work with people who used the service. A person who used the service told us, 'Staff here are friendly, kind, caring and helpful.' We found the provider assessed and monitored the quality of the service and sought the views of people who used the service.
We looked to see how people gave their consent to care and treatment. We saw information in people's care files that showed they had given their consent to their care. One person had signed their care plan to show this.
We looked at the care and welfare people received. People received care and support as described in their plan of care. Two people told us they had been to college and a third person said they had been out in the car.
We looked at the safety and suitability of the premises. We saw one person's bedroom had restricted headroom. The person told us, 'I have banged my head about 20 times.'
We looked to see whether there was sufficient and suitable staff available. Each person who used the service had a member of staff allocated to support them throughout the day.
We looked at how people could make a complaint if they needed to. One person told us they had complained about the heating not working properly and this had been dealt with.