- Care home
Abbey Ravenscroft Park Nursing Home
Report from 15 April 2024 assessment
Contents
Ratings
Our view of the service
Abbey Ravenscroft Park Nursing Home is a care home providing nursing and personal care for up to 78 people. The service supports a range of people, some of whom have dementia or mental health needs as well as physical health needs. At the time of the assessment there were 63 people living at the service. We carried out on-site assessments on 22 and 29 May 2024, off-site activity started on 22 May 2024 and ended on 25 June 2024. This assessment was brought forward due to information of concern about the management of risks relating to people's health and safety and good governance. We looked at 13 quality statements in relation to those risks. Safeguarding, involving people to manage risks, safe environments, safe and effective staffing, infection prevention and control and medicines optimisation. Delivering evidence-based care and treatment, supporting people to live healthier lives. Kindness, compassion and dignity and independence, choice and control. Person-centred care, planning for the future and governance and assurance. We will assess the other quality statements in future assessments. We found four breaches of regulations in relation to safe care and treatment, dignity and respect, person-centred care and good governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
People's experience of this service
People were supported by staff who were kind and caring and they felt safe at the service. There were enough staff to meet people’s needs and staff worked with healthcare services to meet people’s health needs. However, we received mixed feedback about some people’s care experiences. Our assessment found areas of the service did not meet the expected standards, particularly regarding the home environment, people’s lived experience of dementia care, and opportunities for people to live fulfilling lives. Risks to people’s safety and wellbeing were not always managed safely. Some people’s care plans were not always up to date and they did not always recognise and promote their personalised care needs and end of life care preferences. While staff were respectful some practices did not always promote people’s dignity. The provider and managers had not identified these issues through their own assessments of the quality of the service. However, there were now new managers in place and the provider had started to take actions following the findings of this assessment and the concerns raised by the local authority.