We carried out this inspection on 31 October 2014. The inspection was unannounced.
We last inspected this home in October 2013. At that inspection we found the service was meeting all of the regulations that we assessed.
Risedale Retirement and Residential Home provides accommodation for up to 69 people who need personal care. The service mainly provides support to older people and to older people who have a dementia. The home is a two-storey building, which has been extended and modernised. There was a range of equipment to support people to move around the home independently and to ensure their safety. There were 57 people living in the home at the time of this inspection. There was a registered manager employed at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Everyone we spoke with told us this was a good service. People said they felt safe in the home and told us that they received the support they needed, at the time they needed it.
Staff in the home were well trained and competent to carry out their duties safely. They understood how to protect people and how to report any concerns about a person’s safety or wellbeing.
There were enough staff to support people. Safe systems were used when new staff were employed, to ensure that they were suitable to work in a care service.
Medicines were handled safely and people received their medicines as their doctors had prescribed. People were supported to see their doctor and other health services as they needed. This helped people to maintain good health.
People agreed to the support they received and care was only provided with their consent. The registered provider had policies and procedures around meeting the requirements of the Mental Capacity Act Code of Practice and Deprivation of Liberty Safeguards, (DoLS). This helped to ensure that people’s rights were protected.
People enjoyed the meals provided in the home. They told us that meal times were pleasant and sociable occasions. People were supported to eat and drink enough to maintain their health.
People were well cared for and were treated with consideration, kindness and respect. They were asked about how they wanted their care to be provided and about the things that were important to them in their lives. They staff knew the choices people had made about their care and respected the decisions people made.
The staff were patient when supporting people and gave individuals the time they needed to carry out tasks for themselves. People’s independence, privacy and dignity were promoted.
Visitors were made welcome in the home. People chose when and where they saw their visitors. People were able to maintain relationships with their families and friends as they chose.
People were asked for their views about the service and their comments were taken into account in how the service was provided. The registered provider had a formal procedure that people could use if they wanted to complain about the service they or their relative received.
The registered manager and registered provider carried out checks on the facilities and service provided to ensure that people received a good quality service and were protected against the risk of harm.