Heatherdene

Updated 13 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

Heatherdene is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service about their experience of the care provided. We spoke with four members of staff including the registered manager, team leader and two support workers. We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We spoke with two relatives and contacted two professionals who have working relationships with the service.

Updated 13 February 2020

About the service

Heatherdene is a residential care home providing personal care to 7 people at the time of the inspection. The service can support up to 10 people.

People living at Heatherdene were supported with a range of mental health conditions, including schizophrenia and were supported to enable them to live independent lives. Heatherdene provides care and support in one adapted building. At the last inspection, changes were taking place to make the adjacent side of the building into a supported living service where some people were being supported to move into. At this inspection, this work had been completed and Heatherdene operated as a separate entity to the supported living service.

People’s experience of using this service and what we found

People told us that they were happy living at Heatherdene. People were supported by staff who understood their physical, emotional and mental health needs. People were kept safe from harm.

The needs of people living with mental health conditions were well supported. People were cared for by staff who had the right skills and knowledge to meet their needs effectively. The provider carried out appropriate checks to ensure that suitable staff were employed. Risks to people had been assessed and actions put in place to mitigate those risks.

People’s health was properly managed and supported. People were supported to access healthcare services and staff ensured that specialist health support was sought when needed. People lived as independent a life as possible and staff supported them to maintain this independence.

People were supported by kind and caring staff who understood their emotional and physical needs. People were treated with respect and staff supported them to lead as independent life as possible.

People received person centred care that was responsive to their needs. People were supported with occupation and engagement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by an open, transparent and approachable registered manager. There was a system of checks and audits in place to ensure that any issues were identified, and so improvements could be made.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (last report published 23 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.