Choices Housing Association Limited - 63 Hoveringham Drive

Updated 9 January 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by two inspectors.

Service and service type:

63 Hoveringham Drive is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

We used the information we held about the service to formulate our planning tool. This included information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the service. This included notifications about events that had happened at the service, which the provider was required to send us by law. For example, safeguarding concerns, serious injuries and deaths that had occurred at the service. Before the inspection we contacted commissioners to gain their experience of working with the service.

We spoke with one person who used the service and two relatives. We observed care and support in communal areas to assess how people were supported by staff. We spoke with two staff and the registered manager.

We viewed two people’s care records to confirm what we had observed and staff had told us. We looked at how medicines were stored, administered and recorded for two people. We also looked at documents that showed how the home was managed which included training and induction records for staff employed at the service and records that showed how the service was monitored by the registered manager and provider.

Updated 9 January 2019

People were supported by safely recruited staff who had the skills and knowledge to provide effective support. People were supported safely to manage risks to their health and wellbeing and risks associated with medicines. Effective care planning was in place which guided staff to provide support that met people’s diverse needs and in line with their preferences.

People who used the service were supported safely whilst staff promoted their independence. People were supported by caring and kind staff who promoted choices in a way that people understood. People’s right to privacy was upheld.

People were supported to be involved in hobbies and interests that were important to them. Complaints systems were in place, which people and relatives knew how to use. Advance planning was in place to ensure people’s end of life wishes were gained.

Systems were in place to monitor the service, which ensured that people’s risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service, where people and staff could approach the manager who acted on concerns raised to make improvements to people’s care.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection: Good (report published 9 February 2016)

About the service:

63 Hoveringham Drive is a residential care home that accommodates up to six people living with learning disabilities or autistic spectrum disorder. At the time of our inspection there were six people living at the home. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen 'Registering the Right Support' CQC policy.

Why we inspected:

This was a planned inspection based on the rating of Good at the last inspection. We found the service continued to meet the characteristics of Good in all areas.

Follow up:

We will continue to monitor the service through the information we receive.