Acacia Lodge Care Home

Updated 4 June 2024

Acacia Lodge Care Home is a care home. Acacia Lodge Care Home provides accommodation, nursing, and personal care for up to 40 people. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this assessment. This assessment was undertaken from 18 June 2024 and ended on 12 July 2024. The on-site assessment took place on 25 and 26 June 2024. We looked at 25 quality statements across all key questions. At the time of this assessment there were 28 people in residence. Concerns were acted on and lessons learnt were shared. Improved systems were in place to monitor the quality and safety of within the service. Risks to people were assessed, managed and kept under review. There were enough trained and competent staff to meet people’s needs and protect them from abuse. People were supported with their medicines safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People received person centred care to remain safe and their independence was promoted. Care plans were personalised and included clear guidance for staff to provide person centred care. People lived in a clean and hygienic environment. Regular checks were carried out on the premises and equipment and any action identified was monitored. At our last inspection, the service was rated requires improvement and there were breaches of regulations. At this assessment we found improvements had been made in relation to managing risks to people, person-centred care, staff training and governance systems and processes. The provider was no longer in breach of those regulations.

Updated 4 June 2024

We received positive feedback from people and relatives about the service. People told us they felt safe and were involved in the planning of their care. People told us staff understood their needs and preferences and respected their wishes. People’s individual dietary needs were met. People’s health and wellbeing was promoted and had access to health care services as needed. People spoke positively and consistently about the caring and kind staff who supported them. One person said, “I arrived on [date] and not sure how long I will stay but my first impressions of this place are all very positive, staff are marvellous in helping and almost reading my mind. I have a call bell but they come even if I don’t ring.” People were supported to stay in contact with family, friends and could take part in activities of interest to them. People and relatives told us staff and managers were supportive and approachable and there was a positive culture within the home. People and relatives views were sought regularly. All were confident that any concerns raised would be acted on.