Acacia Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At the last inspection, the provider was in breach of regulation 9 Person centred care. At this assessment, the provider had made enough improvements and was no longer in breach of this regulation. Managers and staff knew people well and provided person-centred care that met people’s individual care needs, preferences and social interests. People were treated with kindness; staff respected their dignity and promoted their independence. People and their relatives consistently told us they were supported and treated well.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People said they were treated with kindness and respect. Their privacy and dignity were maintained. Comments we received from people and relatives we spoke with included: “It is nice place to live and the carers all lovely” and “I personally think the care, staff and management are wonderfully kind and they work very hard to make the best for residents.”

Staff spoke compassionately about people living at the home, this was reflected in what they wrote in people's care notes and handover. Staff maintained people’s dignity.

People’s feedback and views were sought when planning their personal care and activities of interest.

We observed staff treated people with kindness in how they engaged with people. People responded well to care staff, who were kind and caring.

People’s personal, cultural, social and religious needs are understood and met. People told us staff treated them with respect and dignity. People were supported to stay in contact with people who are important to me, including family and friends. A relative said, “They are very personal and kind with my relative; they know [Name] better than us. [Name] is now very frail but [Name] keeps bouncing back thanks to good care."

We observed staff treated people with dignity in how they engaged with people. Staff were attentive, respected people’s individual preferences and lifestyle choices, enabling them to spend their time as they wanted to.

People were encouraged and supported to stay in touch and meet up with people who are important to them including family, friends and people who shared the same interests. A relative told us, “[Name] is looked after well, its huge relief [Name] is in this place close to us and we can visit all the time and we do. We see [Name] more now than ever before.”

Staff understood people’s care needs, preferences and how they wished to be supported. The activities staff had all the resources they needed to provide the activities people enjoyed.

We observed people were supported to take part in activities they enjoyed. Some people preferred one-to-one activities which was provided in the mornings. Group activities took place in the afternoons. People enjoyed their leisure time with the activity staff. People's visitors were welcomed at any time of the day.

There were systems in place to facilitate people’s independence with mealtimes and mobility. For example, one person had been admitted for discharge to assess, the management team helped to facilitate their electric wheelchair, slings etc. so that they could be more independent.

People showed us they had their call bells within reach. People told us staff were very quick to answer their call bell which helped them to feel supported. A relative said, “Very attentive staff, specially nurses on duty; we came one evening late and they were checking blood pressure for [Name] and they noticed also their saturation was low; they immediately called GP out of hours. They know the way with the health of people. And same evening [Name] started antibiotic; was feeling better and was up today sitting.”

Staff knew which people could not use their call bell, and they checked on them often to ensure they were comfortable and safe. Staff demonstrated how they responded immediately to any sensor mat alarms which would indicate people at high risk of falls had stood up; this helped keep people safe from falls. The manager checked the call bell logs to ensure staff continued to respond promptly to call bells.

People who were at high risk of falls had sensor mats in place to alert staff when they started to mobilise. People had their call bell within reach to call for assistance when needed. People who could not use their call bells were checked regularly for safety.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.