5 July 2023
During an inspection looking at part of the service
About the service
Market Lodge is a residential rehabilitation and nursing home. It is registered to provide care and
accommodation for up to 10 younger adults who live with physical disabilities and sensory impairments. There were 10 people living at the home at the time of our inspection.
People’s experience of using this service and what we found
Right Support
People’s experience of using the service was positive, they told us they felt safe and cared for by staff who were trained to meet their needs. Staff received training in safe medicines practices. Staff had been trained in safeguarding and abuse and were aware of how to report concerns. Risks to people were assessed and there were plans in place to mitigate risks. The provider had systems and processes to recruit staff in a safe way and there were enough staff to meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People were supported by staff who were caring and compassionate, promoted independence and worked in partnership with outside agencies to ensure the best outcomes for people. They were treated with dignity and respect and received a service that could be flexible to meet their changing needs.
Right Culture
The majority of relatives said they were involved in people’s care. People were supported by a staff team they knew well. Staff spoke positively about management support and their roles and were motivated to ensure the best outcomes for people they cared for. The provider had quality systems and monitoring in place to oversee service delivery. The provider understood their legal responsibilities and when to be open and honest when things go wrong and worked in partnership with other professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 20 February 2019).
Why we inspected
We received concerns in relation to safety of people and management of the home. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained the same based on the findings of this inspection.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well-led sections of this full report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Market Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.