23 November 2012
During a routine inspection
Staff told us that they worked closely as team, and that all decisions made about care were fully discussed with the patient, family and multi agency team. One staff member said 'It's a really great place to work.' Another said 'We have a really good team of staff and the volunteers are a valuable support to our patients.'
We found that patients felt fully involved in their care and treatment, that all aspects of care, both medical and therapeutic were documented and agreed to.
The hospice was clean, hygienic and comfortable. We saw that staff used gloves and aprons appropriately to promote infection control practices.
Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.