18 September 2013
During a routine inspection
Comments from people using the service included "very good, I get on well with staff and the other residents", "everything is ok, they look after me", "very good, everything is fine" and "I like the atmosphere here".
The people spoken to were positive about the staff who worked with them saying "they are always polite and very helpful", "the staff are alright" and "the staff are friendly". Each individual said they felt able to talk to staff or the manager if they were unhappy about the care or support being provided. Some people using the service said they would welcome more activities and things to do.
Staff spoken to were positive about the care being provided however all of them referred to the challenges of meeting the diverse needs of a group of people currently aged between 19 and 83. They also felt that the service would benefit from a closer working relationship with placing care managers to enable "a consistent approach".