Archived: Holistic Community Care Limited

A person using the service told us "The carers that assist me daily are kind and thoughtful, nothing is too much trouble for them."

Another person told us of their experiences of the service, they found care staff were courteous, and respected their privacy when helping with showering or bathing.

People told us the service was improving and problems with weekend staff and their timekeeping were less of an issue in recent months. They found this was due to more consistency within the care staff team and to the improved management in the service.

The agency had introduced systems to improve the quality of the service with an emphasis on equipping staff with more suitable skills. Staff were educated on understanding dementia and associated care needs and how to support people with this condition.

People said care staff were punctual and stayed for the correct length of time. One person said their carer visits each morning and 'they are bright and cheerful, help me get dressed and prepare my breakfast'. A relative told us their relative received a good service and described the carer as 'so thoughtful, nothing is too much trouble'.

We spoke with six care staff employed by Holistic Community Care. They said they enjoyed their work and felt well supported to carry out their roles effectively. They said that there were good training opportunities. Care staff said that the work they were allocated was well organised so travelling time was kept to a minimum.