This inspection took place on 8 October 2015 and was unannounced.
Innova House Health Care Limited is registered to provide accommodation and care at Rowan – Innova House CLD for to up to 6 adults with learning disabilities. Accommodation is arranged in three bungalows. There were 5 people living there when we visited.
There was a registered manager in post at the time of our inspection, but she was not present at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People were safe and staff followed procedures to keep people safe. The provider used safe systems when new staff were recruited and risks to personal safety were minimised. Also, medicines were managed so that people received them safely as prescribed.
There were sufficient staff where they were needed to meet people’s needs safely. Training was arranged for all staff and seen as essential so that they knew how to meet people’s needs fully. Important changes in people’s needs were passed on to all staff when they started their shifts, so that they were all aware of the up to date information about any incidents that affected people’s needs.
Staff were kind to people and cared about them. Choices were given to people at all times. People had appropriate food and drink and staff supported them individually to keep health appointments so that their health needs were met. We found people’s privacy and dignity were respected and all confidential information was respectfully held securely.
Staff assisted people to take part in appropriate daily individual activities at home and in the community. Responses were always given to any complaints or specific requests made.
Regular checks were made on the quality of the service, and the provider monitored all areas of the service though the management systems and reports presented in regular meetings.