18 November 2019
During a routine inspection
About the service
Brook House is a residential and nursing home and was providing personal and nursing care to 30 people aged 65 and over at the time of the inspection. The service can support up to 35 people.
Brook House is an older style property which has been adapted to provide facilities and accommodation for people with a range of physical needs.
People’s experience of using this service and what we found
People and their relatives were complimentary about the service. One relative told us, “I am very pleased with the care here. The staff are amazing. One person told us, “They can’t do enough for you.”
Staff we spoke with confirmed they had received training in safeguarding and knew what action to take if they felt people were being abused. Recruitment files confirmed staff had been safely recruited.
Risks associated with people’s care and support needs had been identified and actions taken to minimise risks. Care plans were individualised and reflected people’s preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We observed staff interacting in a positive way. People told us they enjoyed living at the service.
Staff had been trained in the administration of medicines. People received their medicines in line with the prescriber’s instructions.
Staff received an induction when they first joined the service and regular training was completed and refreshed when required. Staff told us they enjoyed working at the service and had received regular supervisions and support.
People were able to take part in community social events and an in-house activities programme was available.
A complaints procedure was in place. Relatives told us they knew how to make a complaint if they needed to. The provider had a quality auditing system in place. Accidents and incidents were documented and reviewed as necessary.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 14 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.