The Care Quality Commission

Archived: Grosvenor Court Residential Home

1-5 First Avenue, Cliftonville, Margate, Kent, CT9 2LF (01843) 228761

Provided and run by:
Grosvenor Court Care Limited

Important: The provider of this service changed. See new profile

All Inspections

24 November 2011

During an inspection looking at part of the service

People told us that the home was clean and tidy, and that they liked the home. One person told us that sometimes she had to wait for some time once she had requested assistance, as they were sometimes short on staff. One relative told us that the staff were kind and worked hard but did not always recognise the needs of the people.

24 August 2011

During an inspection in response to concerns

People told us that there were happy in the home and that they felt well supported. They said that the staff were kind and caring. Some people preferred to spend time in their rooms, and they told us that staff would bring them drinks and meals, but otherwise they did not see them very often.

People told us that they were visited by local singers and that they enjoyed the music. They told us that they had a choice of meals and if there was something they didn't like, then they could choose something different.

23 November 2010

During a routine inspection

People told us that they received the care and support they needed. People said they felt safe and were happy at the home. They told us that the staff were kind and that there was enough staff on duty. People said they liked the food. They told us that the home was clean and that they were happy with their rooms and facilities. People said they knew who to speak to should they have a complaint and that the management team were always accessible.