Stocks Hall Nursing Home - Burscough

Updated 16 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 27 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 16 February 2022

Stocks Hall Nursing Home - Burscough is located on a main road position in a residential area of Burscough, within walking distance of the village centre, where all amenities are available. The home accommodates up to 51 adults who need help with personal or nursing care, as well as those who are living with dementia. Accommodation is on two floors, serviced by a passenger lift, for those who are less mobile. Parking is available at the home. Public transport links are within easy reach for access to the surrounding areas.

At the last inspection, the service was rated good.

At this inspection we found the service remained good.

People were safe using the services of Stocks Hall Nursing Home - Burscough. The environment was well maintained and good infection control practices had been adopted by the home. Emergency contingency plans had been implemented. Recruitment practices and safeguarding policies helped to protect people from harm. Detailed assessments provided good guidance for staff about how health and social care risks could be minimised. We discussed the area of medicines management with the registered manager on the day of our inspection. She addressed an area of concern without delay. We recommend that any allergies are transcribed on to the MAR charts and that the clinic room temperatures are recorded daily.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems of the service supported this practice.

Personal development for staff was an important aspect of the organisation’s ethos. This was supported by detailed induction programmes, regular supervisions, annual appraisals and a varied training schedule for all those who were employed. This helped to ensure the staff team was knowledgeable, competent and confident to deliver the care and support people needed.

Staff members were kind and caring towards those who used the service. People’s privacy, dignity and independence were consistently promoted. The policies and practices of the home helped to ensure that everyone was treated equally and were afforded the same opportunities.

Complaints were being well managed and people were offered appropriate choices at all times. The plans of care were person centred; providing staff with clear guidance about people’s assessed needs and how these needs were to be best met. This helped to ensure people received the care and support relevant to their individual health and social care needs.

Regular audits, surveys and environmental risk assessments had been conducted, so the quality of service could be closely monitored. Meetings for staff and service users were held at regular intervals. This enabled people to be involved in decisions about how the service was run.