Updated 25 July 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by one Inspection Manager, an Inspector and a Specialist Professional Advisor in medicines management on the first day. One Inspector carried out the inspection on the second day. Another inspector worked remotely, reviewing care records.
Service and service type
Chaseside Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was also the provider.
Notice of inspection
This inspection was unannounced on the first day. The second day of the inspection was announced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with two people who lived at the home and a visiting relative. We spoke with six members of staff including the provider, manager, care workers and the cook. We carried out observations in communal areas to see how staff interacted with people and checked the premises to ensure they were clean, hygienic and a safe place for people to live.
We reviewed a range of records. This included multiple people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records related to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at policies and procedures, care records and asked the provider for details about people’s care needs. We also spoke with nine people’s relatives over the telephone, to gain feedback about their experiences of the service.