Archived: Ferncliffe Road

People who used the service appeared happy with the care and support they received. This was because people were treated with respect and supported in meeting their care needs, whilst maintaining their independence.

The provider and staff were aware of their responsibilities regarding protecting people from abuse. Staff told us they knew how to raise concerns. There were enough qualified, skilled and experienced staff to meet people's needs.

Effective quality auditing procedures were undertaken and appropriate systems were in place for gathering, recording and evaluating information about the quality of the service provided.

Care staff supported people in a sensitive way using differing methods of communication to ensure that people understood what was going to happen. People were supported to experience a range of activities and to undertake some day to day tasks. People appeared well cared for having their personal care needs met in an environment that supported them.

We saw the complaints procedure was available to people who used and visited the service. The service had systems in place to manage and audit medication. We found that the service had records in place to record staff training and supervision.